Lately, I have been having a little trouble with Target accepting some of my coupons. The trouble occurs when I try to use a coupon that is of greater value than the price of the item (i.e. the item is $0.97 and the coupon is $1.00 off). In the past, I have been successful in completing transactions like this, but, last week, I went to 2 different Targets and neither would let me use a coupon that was valued higher than the price of the item. I began to wonder if Target had changed their coupon policy, so I emailed corporate and asked for a copy of their coupon policy. They responded promptly, and it turns out that the 2 cashiers that I interacted with were incorrect in not allowing me to use these coupons. I am telling you all this because sometimes we have to be proactive when using coupons. Oftentimes, store employees are not informed about their store coupon policy or about how coupons work. In the future, I will be carrying Target’s store policy with me when I shop at Target so that I can share it with the cashier if I need to. Here is the email that I received from Target – it might be a good idea to print it out and keep it on hand for when you are shopping as well:
Dear Target customer,
If you have any questions about a specific coupon or experience using a coupon at Target, we want to help! Please give our Guest Relations team a call at (800) 440-0680. We’ll do the best we can to help you as quickly as possible. For your call, please provide a team member with the following reference number: 1-387110499.
In the meantime, I’d like to share with you some information about our coupon policy. When accepting coupons, we use the following guidelines:
– We accept two kinds of coupons: Target-issued and manufacturer-issued.
– We’ll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
– We can’t give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we’re able to adjust the value of the coupon to equal the price of the item.
– We can’t accept coupons from other retailers, or coupons for products not carried in our stores.
– All valid coupons should be presented to the cashier while you’re checking out.
Thanks for writing. Give us a call if there’s anything else we can do to help.
Target Guest Relations
I would also like to note that I always try to be polite to cashiers when they will not accept particular coupons. I generally try to explain why the coupon should work one time, but I will not argue with them. Arguing is not going to help and will certainly not make you look good! If I feel that it is necessary, I will contact the corporate office to inquire about the situation. Most stores have a coupon policy that you can print and share with cashiers when you are checking out. I hope this is helpful!